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Due to an exciting new business opportunity, Pelorus is recruiting a Tourism Product Manager working on a new project in Saudi Arabia. You will oversee the research, development, and creation of new tours, activities, and tourism products for our Destination Management Company. This role is based in Saudi Arabia.

  • This new hire will own, manage, and develop all travel products across the group. This role requires creativity, strong relationship management, negotiating skills and experience working alongside suppliers, DMCs and hotels. You will in time manage your own team and work closely with directors, marketing, and partnerships managers.
  • To succeed in this role, you will need to attend seminars, events, and trade/consumer shows. A background in travel and negotiating contracts is ideal. You will need to demonstrate a track record of generating exciting and innovative products and experiences. Having an established network of industry contacts, specifically premium hotels/lodges or private travel companies would be beneficial along with experience of working in fast-paced environments that require laser-focused prioritisation.
  • The Tourism Product Manager reports to the MD and is an active contributor/collaborator on the Senior Management Team, developing the business strategy and ensuring company objectives and performance delivery.
  • The Product Manager manages a portfolio of tour programs and is responsible for product planning and development, contracting of included services, costing, and pricing, sales performance measurement and yield management.
  • The Product Manager is responsible for the full product lifecycle of assigned portfolios from planning to the guest experience. 
  • The Product Manager must provide successful management of revenue, occupancy, and margin to achieve company goals.
  • The Product Manager must work tenaciously to monitor sales pace, tour load factors and other KPIs to ensure that we are on track.
  • When necessary, this role will influence marketing activity to address issues using all available tools, including but not limited to discount management, tactical activity recommendations, sales incentives, tour capacity and inventory management.

GENERAL RESPONSIBILITIES:

  • Research, identify, create, and bring to market new tourism product concepts.
  • Establish a widely spread network of suppliers in the tourism industry. Prepare the best possible package and tourist services.
  • Determine the optimal quantities and timings of inventory to align it with sales and production capacity.
  • Apply methods used for setting product value taking into consideration market conditions, competitor actions, input costs, and others.
  • Keep the highest possible customer service and make sure that the customer service is at all times performed professionally. Help customers or participants feel at ease and support special requirements.
  • Evaluate an area by analysing its typology, characteristics, and application as a tourist resource.
  • Negotiate the terms, conditions, costs, and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree on and document any changes.
  • Working with the Marketing Dept, overseeing the creation, production and distribution of touristic catalogues and brochures.
  • Working with the Marketing Dept, calculate both the income and expenditures that are expected to be paid over the coming year concerning the marketing related activities such as advertising, selling and delivering products to people.
  • Oversee distribution channels with regards to the requirements of customers.
  • Monitor short-term and medium-term schedules with budget estimations and reconciliation every quarter.
  • Schedule long term objectives and immediate to short term objectives through effective medium-term planning and reconciliation processes.
  • Develop and promote tourism products, activities, services, and package deals.
  • Carry out the plan to gain a competitive advantage on the market by positioning the company’s brand or product and by targeting the right audience to sell this brand or product to.
  • Create content for leaflets and tourism brochures, travel services and package deals.
  • Manage contractor performance and assess whether they are meeting the agreed standard and correct underperformance if needed.
  • Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders, and other stakeholders to inform them of the organisation and its objectives.
  • Take part in tourism fairs and exhibitions to promote, and distribute tourism services and packages.
  • Create travel charter programmes by organisation policy and market demand.
  • Implement strategies that aim to promote a specific product or service, using the developed marketing strategies.

CORE RESPONSIBILITIES:

  • Lead on researching and developing world-class and creative travel experiences globally, seeking out the rare and extraordinary
  • Build and manage a portfolio of unique hotels, industry field experts and specialists to deliver exceptional and transformative travel experiences, building on supplier relationships
  • Use destination and industry knowledge to curate commercially strong concept experiences and ensure competitive rates, reviewing and updating existing concepts
  • Sharing new itineraries with Travel Designers to inspire clients
  • Join team planning sessions to share innovative ideas for client enquiries
  • Attend trade shows and industry events to build the profile of Pelorus and discover new potential partners
  • Provide Marketing, PR and BD teams with new ideas and inspiration for promotion, and access to imagery and other content received from partners
  • Direct marketing team on changes needed to the website and any activity plans to keep up to date, with exciting and topical content
  • Work alongside the Operations Manager to share feedback and any notable reporting with ground handlers and partners to improve relationships, client experience and commercials
  • Be responsible for ensuring all partners meet our CSR guidelines and work alongside other key members of the team to audit regularly

Product Planning, Contracting & Portfolio Management

  • Proactively plan, develop, own and manage tours and products through the product lifecycle while remaining in line with business timescales
  • Negotiate contract rates and terms: hotels, DMCs, cruise lines, optional tour operators, and special offers, while remaining in compliance with health and safety, and other relevant regulations
  • Manage and maintain vendor relationships along with contract administration
  • Collaborate with Marketing department to define product marketing spend plan
  • Provide tour set-up for reservation system and/or website
  • Write and maintain the accuracy of tour itinerary descriptions
  • Collaborate closely with the Marketing department for brochure and collateral production 

Pricing & Business Performance Management

  • Manage tour pricing and set costs, by analyzing historic performance, market influences and budget requirements; define assumptions and propose selling prices
  • Collaborate with the Air department to set future air pricing, and identify the best commercial and tactical marketing opportunities for the supply of air
  • Closely monitor sales against budget and pace by using available data sources and reports
  • Manage planned promotions, and tactical activities, by working closely with the Marketing department to drive sales with a focus on achieving budgeted tour load factors
  • Manage tour capacity and inventory
  • Continuously develop recommendations and implement initiatives that improve product P&L

QUALIFICATIONS:

  • 5+ years of management experience in the travel industry; experience with product management, contracting and pricing required
  • Bachelor’s degree or equivalent experience in travel, business administration, marketing or related field
  • Advanced analytical skills with demonstrated ability to work through the development of complex business solutions
  • Familiarity working in MS Office (Excel)
  • Strong communicator, both written and verbal, with the ability to direct the actions of others
  • Must be flexible and responsive to changing priorities while working under pressure to meet immediate deadlines
  • Collaborative nature with the ability to interact with a variety of staff from all levels, including heavy interaction with the executive team
  • Willingness to travel very often (domestically and/or internationally) for trade shows, product contracting, planning and destination familiarization (75% Field Work/25% Office based and trade shows)
  • Arabic Speaker (written and verbal) essential

ESSENTIAL EXPERIENCE:

  • Experience of 5+ years in luxury travel
  • Knowledge of the tour operator / destination management industry
  • Established network of contacts in the premium/private hotel/lodge travel and luxury sectors
  • Demonstrated history of meeting targets
  • Outstanding communication and interpersonal skills
  • Impeccably organised and accurate in execution
  • Analytical mindset and digital proficiency
  • Experience of fast-paced environments that require laser-focused prioritisation

PERSONAL EXPERIENCE:

  • Logical thinker with good commercial mind-set
  • Good problem solver and solution provider
  • Strong numerical skills in order to overseas all financial aspects of each project
  • Ability to work in a high-pressure environment
  • Team player who can also work autonomously
  • Excellent communication skills
  • Excellent planning and time management, with exceptional attention to detail