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We curate bespoke, life-enhancing experiences. Each trip itinerary is made from scratch and tailored to you, your family or your groups needs. Here’s how we make it happen.
We like to get to know you through a meeting or call to talk through your travel inspirations, preferences and past experiences to allow us to understand exactly what it is you want to achieve from your experience. The information obtained at this stage is hugely important as it lays the foundations for what will ultimately become a genuinely next-level experience.
The planning starts as a designated team of Project Managers perform extensive research around your brief. With initial ideas in place, we then work with a network of international contacts to unlock unique and exclusive opportunities throughout the world.
We will present you with multiple options, with varying levels of luxury, modes of transport and exclusivity. Once you have had a chance to look through it with those you are travelling with, we will run through each option together to see which experience you would like to take into the next phase.
“The foundation of their process is inspired by a military document the duo used during their time in the armed forces, which helped ensure that all logistics and risk assessments were addressed. Carroll and Mackay-Lewis have altered the questions from the planning tool so that they can be applied to the travel sector, covering their bases when brainstorming how to deliver an unforgettable experience.”
Back with the Project Managers, we do a deep dive into your experience to fine tune every single day and ensure that it is innovative, immersive and extraordinary. We also undertake thorough risk assessments of all people, places and transport involved. If necessary, at this stage we will conduct a recce to ensure the experience meets our standards.
Once you have approved the final itinerary, our team continue to monitor all elements of the experience and the in-country situation. We will make you aware of all pre-departure requirements, such as documentation, immunisations, cultural observations, relevant contacts and packing lists.
Your assigned Project Manager will be available 24/7 throughout the duration of your experience to take care of any issues, however big or small.